Mission Statement

  1. Mission: It is the goal of the Computing Support personnel for the Departments of CML and ENLG to provide timely assistance to faculty in regards to their office computing needs, and to support and maintain departmental computing endeavors as directed by the Department Chairs.
  2. Current personnel: Ben Ogden (coordinator), Phil Eckert (student technician). We can be contacted in MC 307 at #5771, or through Ben Ogden in BH 225 at #4013.
  3. Current Responsibilities: In general, all of our duties as specified below are an attempt to provide a quick and timely response to a computing need. Wherever possible, we will handle the problem or task; in particular the easy and routine jobs that tend to be the most frequent. When we are unable to carry out a job, or when we see that the job is beyond our expertise, a ticket will be started through the ITS Help Desk along with as much detail about the problem as we can generate.
    1. Computer Hardware:
      1. Setup/Configuration: Assemble and configure new computers for use. Maintain current computer configurations, updating them as needed: Peripherals (printers, network cards, sound cards, zip drives, speakers, etc.), BIOS setup/configuration, Monitors, CPUs, Hard drives, DVD drives.
      2. Maintenance: Carry out a preventative maintenance schedule for all computers: Internal cleaning procedure (remove dust, clean card and memory connections), reseat all internal components (memory SIMMs, cards, IDE cables, PII CPU), test basic computer functions (memory, CPU, hard drive sectors, mother board, ports).
      3. Repair: Begin repair efforts for all computers (warranty or non-warranty). If the repairs are beyond the scope of our expertise, call the ITS Help Desk and start a ticket for the repair job. It is our responsibility to tackle the more routine and easy repair items. These jobs tend to be the most frequent. This approach then places less of a time burden on ITS. In the event that we do not know how to fix something and ITS shows us how to do it, we can add this to our list of repairable items. In addition, since we will have done some ground work on the problem we can save ITS some time by giving them what we have already tried so that they can make their diagnosis and repair effort more quickly.
      4. Surplus: When computers are replaced, a determination will be made as to the state of the computer hardware. If it can be reassigned to someone else, it will be. If we can find no other use for it, or the computer is no longer functional, it will be surplused to ITS.
    2. Computer Software:
      1. Installation: Install and configure any software package which is supported by the University if we have access to the installation software, otherwise, a request will be made of ITS for this installation (see ITS for a current listing of supported software). We will also install any software package that has been requested by a faculty member and approved for purchase by the Department Chairs. We are not responsible for any software purchased by individual faculty members; we might be available for consultation depending upon the expertise of the current support personnel, but it is the ultimate responsibility of the faculty member to find help from the software company in the event we are unfamiliar or unable to support that software package.
      2. Operating system: Install and configure the operating system for all computers. Currently we install Windows 7 (service pack 1) on all computers.
      3. Maintenance: Re-configure or re-install software that has stopped working correctly. This applies to University supported or Department Chairs approved software.
      4. Consultation: We will be available for individual consultations on University supported or Department Chairs approved software. The nature of these consultations are to address a specific problem or task. We will not be available to teach workshops on University software or Department Chairs approved software.
    3. Network:
      1. Servers: We will maintain a server or servers for the purpose of providing faculty network programs, language lab programs, classroom lab programs, and administrative programs. We will not provide servers for E-Mail or Internet access; this will be provided by the University through ITS.
      2. Configuration: Configure servers and computers to interact and to connect to the campus network.
      3. Administration: We will create and maintain for all Departmental users: Machine Names,  network drives, printer connections, departmental server access.
    4. Supported Organizations: We currently provide support for all CML and ENLG faculty and staff office computers, Edwin C. Carpenter Language Learning Center Computer Labs (MC 304 and 302), Windfall, and Green Hills Literary Latern.